Privacy Policy.

About Vision Golf LTD

Vision Golf LTD operates the Vision Golf website and offers golf products, including VisionPro-X golf balls.

Vision Golf LTD is the data controller responsible for personal information processed in connection with the website, customer orders and business enquiries.

Privacy-related enquiries can be sent to info@visiongolf.co.uk .

Personal information collected

Vision Golf LTD may collect personal information when customers browse the website, purchase products, submit enquiries or communicate with the business.

This information may include:

• Customer names and contact details.
• Email addresses and telephone numbers.
• Billing and delivery addresses.
• Order information and purchase history.
• Payment transaction details.
• Information submitted through contact forms or email correspondence.
• Business information provided by golf shops, distributors or potential commercial partners.
• Technical information such as IP addresses, browser details, device information and website usage data where collected.
• Marketing preferences where customers choose to receive promotional communications.

Full payment card details are handled by the payment services used at checkout rather than being stored directly by Vision Golf LTD.

How personal information is used

Personal information is used where necessary to operate the Vision Golf website and provide products and customer services.

This includes:

• Processing and managing customer orders.
• Arranging payment and product delivery.
• Sending order confirmations and updates.
• Responding to customer questions and resolving order-related issues.
• Handling golf shop, distribution and partnership enquiries.
• Maintaining website functionality and security.
• Meeting applicable legal, accounting and tax obligations.
• Sending marketing communications where permitted by applicable law.
• Analysing website performance where relevant tools are enabled.

Legal basis for processing information

Under UK data protection law, personal information must be processed using an appropriate lawful basis.

• Contract: Information needed to process purchases, fulfil orders and provide related services.
• Legal obligation: Information required to comply with applicable accounting, tax and legal duties.
• Legitimate interests: Information used to respond to enquiries, maintain business relationships, improve security and operate the business, where permitted by law.
• Consent: Information processed where permission is required, including certain marketing communications and non-essential cookies.

Where consent is the lawful basis, it can be withdrawn at any time.

Sharing personal information

Vision Golf LTD may share relevant personal information with trusted service providers where necessary to operate the website, process transactions and fulfil orders.

These providers may include:

• Squarespace, which provides the website and online store platform.
• Payment processing services used at checkout.
• Delivery and shipping providers.
• Email and customer communication services.
• Accounting and professional service providers.
• Public authorities where disclosure is legally required.

Vision Golf LTD does not sell customer personal information to data brokers.

Cookies and website analytics

The Vision Golf website is built using Squarespace, which uses cookies and similar technologies to support website functionality, security and online shopping features.

Additional analytics or marketing technologies may be used where enabled.

Consent will be requested for non-essential cookies where required by law.

Further information is available in the Cookie Policy.

Data retention

Vision Golf LTD retains personal information only for as long as necessary for the purpose for which it was collected or to meet applicable legal requirements.

• Order and financial records are retained in accordance with relevant legal and accounting requirements.
• Customer enquiries are retained for as long as necessary to respond and maintain appropriate business records.
• Marketing information is retained while there is a lawful reason to use it, subject to customer preferences.
• Technical and analytics information is retained according to relevant service settings and operational requirements.

Personal information is deleted or anonymised when no longer required, unless continued retention is legally necessary.

International data transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where such transfers occur, Vision Golf LTD will take appropriate steps to ensure personal information receives the protection required by UK data protection law.

Customer data protection rights

Under UK data protection law, individuals have certain rights relating to their personal information.

Depending on the circumstances, these include:

• The right to access personal information.
• The right to correct inaccurate information.
• The right to request deletion of information.
• The right to restrict certain processing.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing relies on consent.
• Rights relating to certain automated decision-making activities, where applicable.

These rights are subject to applicable legal conditions and exceptions.

Requests can be submitted to info@visiongolf.co.uk .

Information security

Vision Golf LTD takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited where appropriate, and reputable third-party services are used to support secure website operations.

Children's privacy

The Vision Golf website is not specifically directed at children.

Vision Golf LTD does not knowingly seek to collect children's personal information for marketing purposes.

Complaints and concerns

Questions or concerns about the handling of personal information can be sent to info@visiongolf.co.uk .

Individuals also have the right to raise concerns with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

ICO website: www.ico.org.uk

Changes to this Privacy Policy

Vision Golf LTD may update this Privacy Policy when business practices, website functionality or legal requirements change.

The most recent version will be published on this page with an updated revision date.