Shipping & Returns.

UK delivery

Vision Golf LTD currently accepts orders for delivery to addresses within the United Kingdom only.

Available delivery services and applicable shipping charges will be shown at checkout before payment is completed.

Delivery availability may depend on the destination, the products ordered and the services offered by the selected courier.

Shipping charges

Delivery charges may vary depending on courier pricing, the delivery service selected, the products ordered and seasonal demand.

At certain times, standard delivery may be included in the product price or offered free of charge.

At other times, a separate delivery charge may apply.

Courier charges may increase during busy periods, including bank holidays and major seasonal shopping events.

Any applicable delivery charge will be clearly displayed at checkout before payment is completed.

Vision Golf LTD will not impose additional delivery charges after an order has been accepted without the customer's agreement.

Order processing and dispatch

Vision Golf LTD aims to dispatch orders within 1–2 working days after processing begins, subject to order volumes, product availability and operational requirements.

Working days are Monday to Friday, excluding weekends and applicable UK bank holidays.

Orders placed during the working week will normally begin processing on the day they are received or the next working day, depending on the time the order is placed and current order volumes.

Orders placed on Fridays, Saturdays or Sundays may begin processing on the next working day, usually Monday.

For example, an order placed on a Friday afternoon will normally begin processing on Monday and may be dispatched on Monday or Tuesday, depending on processing requirements and workload.

If Monday is a bank holiday, processing will normally begin on Tuesday, with dispatch following within the usual estimated processing timeframe.

During periods of unusually high order volumes, processing and dispatch may take longer.

Vision Golf LTD will aim to communicate significant known delays where reasonably possible.

Dispatch estimates are not guaranteed delivery dates. Courier delivery time begins after an order has been dispatched.

Delivery times

Once an order has been dispatched, Vision Golf LTD aims for delivery within 2–3 working days, depending on the courier service and delivery destination.

This delivery estimate begins from the date of dispatch and is separate from the time required to process and prepare an order.

Working days are Monday to Friday, excluding weekends and applicable UK bank holidays.

During busy periods, including Christmas, Mother's Day, Father's Day, Valentine's Day and bank holidays, courier delivery times may extend to approximately 4–6 working days from dispatch.

These timeframes are estimates rather than guaranteed delivery dates, unless a specific delivery date has been expressly agreed.

Christmas delivery

The period from 18 December to 24 December 2026 is expected to be particularly busy across courier networks in the lead-up to Christmas Day.

Orders placed during this period will be processed and dispatched as promptly as reasonably possible, subject to product availability, order volumes and working-day processing schedules.

Vision Golf LTD cannot guarantee delivery before Christmas Day for orders placed during this period.

Customers purchasing products as Christmas gifts are encouraged to order well in advance and allow additional time for courier delivery.

Delivery delays may occur due to increased parcel volumes, courier operating schedules, weather conditions or other circumstances affecting delivery services.

Vision Golf LTD cannot guarantee estimated courier delivery dates during busy periods. However, Vision Golf LTD remains responsible for fulfilling orders and resolving delivery issues in accordance with applicable UK consumer law.

Customers will be informed of significant known delivery delays where reasonably possible.

Unless a different delivery period has been agreed, statutory delivery requirements continue to apply, including the general requirement to deliver goods within 30 days of the contract being formed. This is a legal backstop, not Vision Golf LTD's normal delivery estimate.

Seasonal demand and courier delays

Courier networks may experience increased demand during certain times of the year.

These periods may include:

• Christmas and the festive season.
• Mother's Day.
• Father's Day.
• Valentine's Day.
• UK bank holidays.
• Other major shopping events or periods of high courier demand.

During these periods, couriers may experience larger parcel volumes, reduced operating schedules or network delays.

This may result in longer delivery times, even where Vision Golf LTD has dispatched an order within its usual processing timeframe.

Courier-related delays do not remove or reduce customer rights under applicable UK consumer law.

Bank holidays and delivery pricing

Courier services may operate reduced schedules or apply different charges during bank holidays and other peak trading periods.

As a result, delivery charges and available shipping options may change throughout the year.

Some orders may qualify for delivery included in the purchase price, while others may require a separate shipping charge.

Any applicable charges will be presented before an order is completed.

Delivery charges shown and accepted at checkout will apply to that order.

Dispatch and tracking

Orders are prepared for dispatch after successful payment and order acceptance.

Where tracking is provided by the selected courier, tracking information may be shared with the customer by email.

Customers should ensure that their delivery address and contact details are correct before completing an order.

If a parcel appears to be delayed or missing, customers should contact Vision Golf LTD for assistance.

Changing or cancelling an order

Customers wishing to change or cancel an order should contact Vision Golf LTD as soon as possible.

Changes before dispatch may be possible but cannot be guaranteed.

For most online purchases, consumers have a statutory right to cancel within 14 days after receiving the goods, subject to applicable exceptions.

Customers must clearly communicate their decision to cancel within the applicable cancellation period.

After cancellation, goods must normally be returned within a further 14 days.

Returning products

Customers wishing to return an order should email info@visiongolf.co.uk with their order number and details of the return.

Customers exercising a statutory cancellation right do not need to provide a reason for cancelling.

Vision Golf LTD will provide the appropriate return instructions and return destination.

For change-of-mind returns, customers are responsible for the direct cost of returning products where this has been disclosed before purchase.

Customers should package returned products securely to reduce the risk of damage in transit.

Customers may be responsible for a reduction in value caused by handling products beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

Where a customer validly exercises the statutory right to cancel, Vision Golf LTD will refund the eligible product payment and the original standard delivery cost where required by law.

Additional charges for premium delivery services selected by the customer may not be refundable beyond the standard delivery amount.

Refunds will be issued using the original payment method unless otherwise agreed.

For returned goods, refunds will generally be made within 14 days of receiving the goods back or receiving evidence that they have been sent back, whichever is earlier.

Where no goods need to be returned, refunds following a valid cancellation will normally be issued within 14 days of being informed of the cancellation.

Damaged, faulty or incorrect products

Vision Golf LTD aims to supply products that are of satisfactory quality, fit for purpose and as described.

If an order arrives damaged, contains an incorrect product or develops a fault, customers should contact info@visiongolf.co.uk .

Customers should provide their order number and, where possible, photographs or a description of the issue.

Vision Golf LTD will assess the matter and provide the appropriate remedy in accordance with UK consumer law.

Customers are not responsible for reasonable return costs where the seller is legally required to cover them because goods are faulty or incorrectly supplied.

Statutory rights under the Consumer Rights Act 2015 remain unaffected.

Lost or undelivered parcels

If an order has not arrived within the expected delivery period, customers should contact Vision Golf LTD.

Vision Golf LTD will investigate the delivery with the relevant courier and work towards an appropriate resolution.

Responsibility for delivery remains with Vision Golf LTD until the goods come into the physical possession of the customer or a person identified by the customer to receive them, except where the law provides otherwise.

Customer rights

Nothing in this Shipping & Returns Policy limits or excludes statutory consumer rights.

This policy should be read alongside the Vision Golf Terms & Conditions .

Consumer rights relating to faulty goods, delivery, cancellations and refunds continue to apply regardless of courier arrangements or seasonal demand.

Contact Vision Golf

For delivery enquiries, return requests, damaged orders or refund questions, please contact:

Vision Golf LTD

Email: info@visiongolf.co.uk

Delivery region: United Kingdom